It is with regret that, after seven years, Payless Energy ceased operations as a electricity retailer due to circumstances outside its control. This means we are not providing power to existing clients, nor are we taking on new clients.

If you are a new customer and need power, try Pioneer Energy or any other retailer.

As per guidelines and regulations of the New Zealand Electricity Authority, all ICPs belonging to Payless Energy Limited have been passed over to Pioneer Energy. To find more about the company, go to www.pioneerenergy.co.nz.

For more information pertaining your account call Pioneer Energy on 0508 363 749.

Q - Will our power be disconnected?

A - No, your power will not be disconnected during the handover to Pioneer.

Q - I’ve got a pretty sweet deal with you, will Pioneer honour it?

A - Yes. Part of the takeover agreement is that Pioneer will honour the pricing plans currently enjoyed by Payless Energy customers.

Q - What happens to my bond?

A - Your bond will be applied to your final invoice. Any residual credit will be refunded to you. 

Q - I am in credit with Payless Energy, can I have my money back?

A - Yes. Please email enquiries@paylessenergy.co.nz with your bank account name and number, so that we can refund you.

Q - Could I switch to another provider if I wanted to?

A - Yes, just go to www.powerswitch.org.nz

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